Specifications

A-19
Cisco TV CDS 2.5 ISA Software Configuration Guide
OL-24788-01
Appendix A Troubleshooting
General Information and Issues
Figure A-1 BIOS Setup Utility—Boot Settings
Step 6
Press F10 to save and exit the BIOS Setup Utility.
Network
Following are the some common network problems:
• No Output on the NSG
• Vault Cannot Connect to FTP Server
• Checking Network Configuration
No Output on the NSG
There is no output on the NSG when sending a play command.
Cause 1: Cannot communicate with the QAM device or the QAM settings are incorrect.
Action 1: Verify the QAM configuration on the CDS.
Verify the IP address, and MAC address if applicable, of the QAM by going to the Configure
> System Level > QAM Gateway page.
Vault Cannot Connect to FTP Server
In the ISA Content Store Log file, which is viewable by logging in to the Linux OS on the server, a log
entry states it cannot connect to the FTP server.
Cause 1: Hostname is not resolving correctly.
Action 1: Verify the CDS configuration for DNS.
• Verify the host table lookup by going to the Configure > System Level > Host Service page.
The host table is used for DNS lookup before the DNS servers are queried.