Specifications

A-5
Cisco TV CDS 2.5 ISA Software Configuration Guide
OL-24788-01
Appendix A Troubleshooting
General Information and Issues
• /home/isa/Streaming
The log files are located in the /arroyo/log directory. A log file is automatically archived and moved to
the /arroyo/archive directory when it reaches close to 100 MB in size.
Log Files
There are three types of log files in an ISA environment:
• Linux Log Files
• CServer Log Files
• ISA Log Files
• CDSM Log Files
The log files are rotated at least once a day and time stamps are added to the filenames. Some log files
that grow rapidly are rotated more frequently (determined by file size); this rotation may happen up to
once an hour. Most log files have the following suffix: .log.<YYYYMMDD.> The time zone for log
rotation and filename suffixes is coordinated universal time (UTC).
The CServer log files are automatically archived and moved to the /arroyo/archive directory when the
disk storage reaches a certain level. The ISA log files are automatically archived and moved to the
/home/isa/bss/log/archive directory whenever the log file reaches close to 40 MB. A total of nine
revisions are kept of each log file, with the eight oldest being compressed and moved to the archive
directory.
To change the log level or set the debug flags for the log files, use the Configure > System Level >
Logging and Configure > Server Level > Logging pages. For more information, see the “Configuring
the System Level Logging” section on page 4-39and the “Configuring the Server Level Logging” section
on page 4-128.
The following log tools are available:
• loginfo—Provides information on each facility, associated log file, and debug flags. The loginfo tool
can be run on any CDS server, including the CDSM. To view help on loginfo, enter the loginfo -h
-v command.
• logconfig—Provides log configuration on CDSM. To view help on logconfig, enter the logconfig -h
-v command.
Linux Log Files
The Linux operating system has the following useful log files:
• /var/log/debugmessages—Syslog messages
• /var/log/messages—Includes useful bootup status messages
CServer Log Files
The CDS has the following useful log files:
• /arroyo/log/c2k.log.<date>—This log has information about content read issues. The date extension
for the log filename has the format of yyyymmdd (for example, 20090115 is January 15, 2009). To
increase the verbosity of this log file, use the following command:
# echo "6" > /proc/calypso/tunables/c2k_verbosedump