Specifications

A-3
Cisco TV CDS 2.5 ISA Software Configuration Guide
OL-24788-01
Appendix A Troubleshooting
General Information and Issues
OpenStream Reports Alert Messages
OpenStream reports the following alerts:
• Content creation/provisioning failed alert
• Content creation/provisioning failed for ContentStore
• Package partial export alert
• Package provision failed alert
• Provision failed alert
Cause 1: CDS is unable to register with OpenStream
Action 1: See the “CDS Server Cannot Register with OpenStream” section on page A-2.
Cause 2: The Content Store does not have the correct FTP port setting.
Action 1: Verify FTP server and client settings.
Verify the FTP server and client port settings are correct by going to the Configure > Array
Level > Vault BMS page.
Cause 3: The package information is incorrect.
Action 1: Verify the URL, hostname, file path, filename, username, and password.
General Information and Issues
This section describes the CDS file system, log files, configuration files, and general troubleshooting
methods. This section includes the following:
• File System
• Log Files
• Server Configuration Files
• Identifying the Software Versions or Releases
• Using ifstats to Monitor Traffic
• Kernel Crash
• Disk Drive Issues
• Memory Issues
• Network