Specifications

A-2
Cisco TV CDS 2.5 ISA Software Configuration Guide
OL-24788-01
Appendix A Troubleshooting
OpenStream Issues
OpenStream Issues
Following are the common connectivity problems with the OpenStream system:
• CDS Server Cannot Register with OpenStream
• OpenStream Reports Alert Messages
CDS Server Cannot Register with OpenStream
This issue could manifest in the following ways:
• In the ISA Content Store Log file, which is viewable by logging in to the Linux operating system on
the server, you do not see the following log entry:
CorbaEventSupplier.cc|158|Event publishing.........Done.
• In the OpenStream GUI, go to System Link > System Monitor > Alerts > CORBA Status. The
status icon is red next to at least one of the following:
– ContentStoreFactory
– VideoContentStoreFactory
– StreamServiceFactory
• In the ISA Content Store Log file, you see a log entry that states it could not find the ISA naming
server.
Cause 1: Configuration mismatch between CDS and OpenStream.
The IP address, port, and ISA names configured on the CDS do not match those configured on
the OpenStream system.
Action 1: Verify the CDS configuration.
Verify the following settings on the Streamer BMS page and Vault BMS page:
• The IP address and port of the Content Svc Master are correct and match the settings in the
OpenStream system.
• The ContentStore name and Factory ID match the settings in the OpenStream system.
• The IP address and port of the CORBA Name Service and CORBA Notify Service match those
of the OpenStream system.
Cause 2: The ISA services are not running.
Action 1: Check the ISA services.
Check that the ISA services are running on the CDS server by going to the Monitor > Server
Level > Services Monitor page. If they are not running, restart the services by going to the
Maintain > Services > Services Restart page and restarting the ISA-OpenStream service.