Specifications

A-1
Cisco TV CDS 2.5 ISA Software Configuration Guide
OL-24788-01
APPENDIX
A
Troubleshooting
This appendix presents troubleshooting procedures for the CDS by showing the symptoms, probable
causes, and recommended actions for a variety of issues. The topics covered in this appendix include:
• OpenStream Issues, page A-2
• General Information and Issues, page A-3
• Startup Issues, page A-22
• Management and Database Issues, page A-24
• Ingest Issues, page A-26
• Content Processing Issues, page A-28
• Cache-Fill Issues, page A-31
• Streaming and Playout Issues, page A-32
• Session Messaging, page A-35
• Database Issues, page A-36
• Advanced Features and Applications, page A-38
• Frequently Asked Questions, page A-39
• CDS Content Quality Guidelines, page A-45
There are a variety of possible combinations of CDS topologies, backoffice environments, middleware,
and so on. The engineers using this troubleshooting appendix are expected to know their system well
enough that they can extrapolate the relevant troubleshooting guidelines. With all connectivity issues,
physical integrity of cables and ports should be verified, as well as VLAN configuration if applicable.
All Linux commands described in this appendix require console access to the server, or Secure Shell
(SSH) access to the server.
Caution Do not attempt to access the Linux command line unless you are familiar with the CDS, the Linux
operating system, and have an understanding of the Linux command line.
Note It is important to verify at each step that the correct user account is being used. The root and isa user
accounts are the only ones required to manipulate the files. The root user account uses the # symbol as
a prompt. The isa user account uses the $ symbol as a prompt. We strongly recommend that you change
these passwords as soon as possible by using the passwd command.