Datasheet

Data Sheet
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Table 1. Features of Cisco Unified CallConnector Personal
Cisco Unified CallConnector
Personal Feature
Description Benefit
Call control toolbars within
Microsoft Outlook and
Internet Explorer
Toolbars offer easy access to features without the need
for any additional desktop applications. They can be used
within Outlook or Internet Explorer.
The toolbars provide easy-to-use features such as the
capability to find contacts, implement phone features, and
streamline communications for the user.
Cisco Unified CallConnector
Contacts
Within Outlook and Internet Explorer, the solution brings
together all personal and Outlook contacts.
Finding contacts from within two commonly used
applications is easy.
Quick Dial from any contact Use easy click-to-dial or click-to-send on any contact with
option to show all numbers (work, cell, and home) and
send addresses (e-mail, instant message [IM], and Short
Message Service [SMS]) associated with the contact.
Quick Dial saves time; calls or startup of other
communication sessions (e-mail or IM session) are
placed in a few seconds without manual number or
address entry.
Quick Transfer, Hold, or
Conference
Easily transfer, hold, or set up conferences using context
menus within Outlook or Explorer.
Transferring or setting up conference calls is easy using a
PC mouse.
Quick Search through
contacts
Use the Pause or Break key on your PC to quickly find a
contact and then quickly dial a number or send e-mail.
It is easy to search through all contacts without opening
new applications or switching pages.
Speed dial The solution offers an option to create icon-based speed
dialing for frequently called numbers.
Common numbers are easy to find and dial quickly.
New Call popup window
with Outlook Caller ID
Lookup
Incoming calls will generate a screen pop with the caller’s
name lookup from Outlook contacts. The solution offers a
clickable option to answer or send the call to voicemail.
Always know who is calling. The solution also provides an
option to answer the call or ignore it and send it to
voicemail.
Quick Dial from any
application
Highlight a phone number in any application such as
Microsoft Word, PowerPoint, e-mail, or a Webpage and
then double-click the phone icon to place a call.
Placing a call is quick and easy; you do not have to read
the number and manually dial, saving time and improving
productivity.
Cisco Unified CallConnector
Call Logs
Missed, received, and dialed calls are stored on your PC
in addition to your IP phone. You can use Quick Dial to
return calls missed while out of the office.
You save time returning calls missed while away from the
office. You can use the history log of calls received and
placed for billing.
Cisco Unified CallConnector Server
The Cisco Unified CallConnector Server application delivers the features described previously with the added benefit
of presence and instant messaging. Cisco Unified CallConnector Server provides information about colleagues’
locations, availability, and phone status using the same Cisco Unified CallConnector toolbars from within Outlook
and Internet Explorer. Using simple icons and colors to show location and availability, users can reach colleagues
quickly the first time and reduce phone tag, increasing productivity. Table 2 lists the additional features available with
Cisco Unified CallConnector Server that can be installed on a Windows XP Professional, Vista, Windows 7 system
or Windows Server.