Datasheet

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Cisco Unified CallManager Attendant Console—Allows a receptionist to answer, transfer, and dispatch calls within an organization
The attendant can install the attendant console, a client-server application, on a PC running Windows 2000 or Windows XP. The
attendant console connects to the Cisco Telephony Call Dispatcher (TCD) server for login services, line state, and directory
services. Multiple attendant consoles can connect to a single Cisco TCD server.
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Cisco Unified CallManager Real-Time Monitoring Tool (RTMT)—A client tool that monitors real-time behavior of the
components in a Cisco Unified CallManager cluster
Cisco Unified CallManager RTMT uses HTTP and TCP to monitor device status, system performance, device discovery, and computer-
telephony-integration (CTI) applications. It also provides trace and log file management capabilities, including scheduling downloads of all
trace and log files, user-defined events in trace and log files, and real-time monitoring of trace and log files. Cisco Unified CallManager
RTMT can send e-mail and page alerts when problems are detected. It connects directly to Cisco Unified CallManager by using HTTP for
troubleshooting system problems.
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Cisco Conference Bridge—Provides software conference bridge resources for Cisco Unified CallManager
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Cisco Unified IP Phone Address Book Synchronizer—Allows users to synchronize Microsoft Outlook or Outlook Express address
books with Cisco Personal Address Book
After installing and configuring Cisco Personal Address Book, users can access this feature from the Cisco Unified IP Phone
Configuration Website.
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Cisco Unified CallManager Locale Installer—Provides user and network locales for Cisco Unified CallManager, adding support for
languages other than English
The locales installer allows users to view translated text, receive country-specific phone tones, and receive Tool for Auto-
Registered Phones Support (TAPS) prompts in a chosen language when working with supported interfaces. This application is
downloaded from the Cisco Website as needed.
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Cisco Unified CallManager JTAPI—This plug-in is installed on all computers hosting applications that interact with Cisco Unified
CallManager with the Java Telephony API (JTAPI); JTAPI reference documentation and sample code are included
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Cisco Unified CallManager Telephony Service Provider—Contains the Cisco Telephony API (TAPI) service provider (TSP) and
the Cisco Wave Drivers that enable TAPI applications to make and receive calls on the Cisco IP Telephony system
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Cisco Dialed Number Analyzer—Serviceability tool that analyzes the dialing plan for specific numbers
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Cisco Unified CallManager Assistant—Provides administration features along with administration Webpages for improved call
handling
System Capabilities Summary
Items marked with an asterisk (*) are new or enhanced for Cisco Unified CallManager 5.0.
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*Alternate automatic routing (AAR)
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*Attenuation and gain adjustment per device (phone and gateway)
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*Automated bandwidth selection
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*Auto route selection (ARS)
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AXL Simple Object Access Protocol (SOAP) API with performance and real-time information
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Basic Rate Interface (BRI) endpoint support; registers BRI endpoints as Skinny Client Control Protocol (SCCP) devices