Datasheet

CISCO UNIFIED CALLMANAGER VERSION 4.2 ENHANCEMENTS

User Feature Enhancements

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Call Pickup Notification—Members of a pickup group can receive an audible or visual notification when a call comes into their

pickup group. Hitting the pickup soft key then allows them to perform the call pickup. The system administrator can configure the

on-hook and off-hook tone and frequency. The default localized visual message displays “Call(s) available for pickup” on the status

line on the phone. A delay timer can be configured to allow the originally called user to pick up the call first.

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One-touch Call Pickup—This feature was first introduced in Cisco Unified CallManager 4.1(3). If the system administrator

enables the “Auto Call Pickup Enabled” service parameter, the following behavior change occurs: when a call comes into the

pickup group and the user hits the pickup soft key, the call is immediately picked up. This operation replaced the three-step

operation of traditional Call Pickup: 1) Go on Hook, 2) Hit the pickup button, and 3) Hit the answer button.

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One-touch Group Pickup—This feature was first introduced in Cisco Unified CallManager 4.1(3). If the system administrator

enables the “Auto Call Pickup Enabled” service parameter, the following behavior change occurs: when a call comes into a pickup

group other than the one the user belongs to, the user can pick up the incoming call by 1) hitting the GPickup soft key and dialing

the pickup group number.

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Other Group Pickup—This feature was first introduced in Cisco Unified CallManager 4.1(3). The system administrator can

configure “other” pickup groups that are associated to a pickup group. When a call comes into the “other” pickup group, the user

can hit the OPickup soft key to answer the call, thereby eliminating the need to remember and dial the pickup group number. If the

pickup group that the call is coming in to is not configured as an “other” pickup group, the user can still use traditional group

pickup to answer the call. Users do the following: 1) Hit the GPickup soft key and 2) Enter the pickup group number.

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Directed Call Park with BLF for park slot—Users can park a call to a specific park slot. Directed Call Park is invoked with the

transfer feature. To park a call users do the following:

Hit the transfer soft key.

Dial the park slot, hit the BLF button for the park slot, or use a speed dial.

Hit the transfer soft key or hang up. (“Transfer On-Hook Enabled” service parameter must be enabled.)

A BLF or park slot busy button is provided that shows the status of the park slot (available or busy). To retrieve a parked call, the user

simply dials the park retrieval code plus the park slot.

The traditional Call Park function is preserved with the Park soft key.

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Log in or log out of Hunt Group—Users who have a phone that has directory numbers that belong to line groups (hunt groups)

can log their phone out of all line groups by hitting the hlog soft key. After invoking the logout feature, a prompt status message

“Logged out of Hunt Group(s)” displays the status of the login state. Hitting the hlog soft key a second time logs the phone back

into the line group(s). A tone can be enabled by the system administrator to remind users to log back into the hunt group when they

return to their phone.

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Cisco Unified CallManager Assistant on the phone—An XML service makes it possible for a user to perform administrative

functions on the phone without requiring PC interaction. The PC application is still supported, in addition to the XML service. This

XML application supports the following screens:

Manager Status screen—Shows manager the phone status and call indication and also has soft keys for many different Cisco

Unified CallManager Assistant features