User Guide

2-4

Cisco Advanced Web Security Reporting Installation, Setup, and User Guide

Chapter 2 Reports

Simple and advanced search options are available for most report pages.

Search Tips

• Make the searches as specific as possible, and narrow the time range.

• Advanced Web Security Reporting uses a set of files to populate menus. If experience problems with

the menus, verify that the necessary files are in the application’s look-ups folder, including:

–

malware_categories.csv

–

transaction_types.csv

–

url_categories.csv

• The Enterprise administrator can edit the list of URL categories visible within the application. When

a category appears within the access log, but is not present in the look-up file, Advanced Web

Security Reporting displays “Custom Category.”

• Enterprise administrators can control the options available in the drop-down fields in the Web

Tracking form.

Troubleshooting Searches

The departments.csv is a file used as part of the role-based security functionality. This file may be

edited manually, or by configuring one of the role-discovery scripts (available in the application’s

bin

folder) as a scripted input. There is a script for both Linux and Windows.

• Ensure the file exists in the application’s look-up folder.

• If the Linux version is used, ensure the CLI command ldapsearch is installed and in the application

user’s path.

• If the Windows version is used, “option explicit” may be commented out to reveal more specific

information regarding why and from where an error might have originated.

• Verify the LDAP paths are syntactically correct.

• Verify the bind service account name is correct.

• Verify the correct bind password is entered.

• Test connection to the remote machine over port 389.

• Verify the correct attribute was configured for the member name.

• Verify the correct attribute was used for group membership

• Verify the correct attribute was configured for group name.