Maintenance Manual

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Maintenance Checklists for Active Directory on a

Cisco

Unity System with Exchange as the

Message Store

Published January 13, 2009

This document contains checklists for tasks required to ensure that the Cisco Unity system and Active

Directory function together correctly. There are four checklists: tasks to do when a system is first

installed, and when it is changed or upgraded; tasks to do every month; tasks to do every three months;

and tasks to do every six months.

Each checklist provides spaces for marking dates on which the tasks were completed. You can print the

checklists, or if you use Adobe Acrobat, you can save a version of the PDF file and enter completion

dates online in the editable fields.

Note The checklists apply to any Cisco Unity system running version 4.0(5) or later. However, because this

document was created after version

5.0(1) was released, the instructions referenced in some tasks may

not be available in the Cisco Unity documentation for versions earlier than 5.x.

Summary of content (8 pages)

PAGE 1
Maintenance Checklists for Active Directory on a Cisco Unity System with Exchange as the Message Store Published January 13, 2009 This document contains checklists for tasks required to ensure that the Cisco Unity system and Active Directory function together correctly. There are four checklists: tasks to do when a system is first installed, and when it is changed or upgraded; tasks to do every month; tasks to do every three months; and tasks to do every six months.
PAGE 2
Table 1 Do On a New, Changed, or Upgraded System Maintenance Checklists for Active Directory on a Cisco Unity System with Exchange as the Message Store Task and Instructions 1. Before installing a new Cisco Unity server (optional): Check the status and network connectivity of domain controllers and the servers that are assigned the Infrastructure Master, Relative ID Master, and PDC Emulator roles.
PAGE 3
Table 2 Do Every Month Maintenance Checklists for Active Directory on a Cisco Unity System with Exchange as the Message Store Task and Instructions 1. 2. On the Cisco Unity server, run the Permissions wizard in Report mode to confirm that the Cisco Unity installation, directory services, and message store services accounts still have the permissions required to function properly.
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Table 3 Do Every Three Months Maintenance Checklists for Active Directory on a Cisco Unity System with Exchange as the Message Store Task and Instructions 1. Confirm that the Cisco Unity server can access all domain controllers and global catalog servers in the site: a. Log on to the Cisco Unity server, and run the DC/GC Reconnect Settings tool. b.
PAGE 5
Table 3 Do Every Three Months (continued) 2. Confirm that the Cisco Unity server is synchronizing data with Active Directory. Maintenance Checklists for Active Directory on a Cisco Unity System with Exchange as the Message Store For more information, see Task 2. in Table 1. Date Completed __________ __________ __________ __________ 3.
PAGE 6
Table 4 Do Every Six Months Maintenance Checklists for Active Directory on a Cisco Unity System with Exchange as the Message Store Task and Instructions 1. Verify the DNS configuration. On each of the domain controllers and global catalog servers with which each Cisco Unity server communicates: Date Completed __________ __________ a. Run ipconfig /flushdns to flush and reset the contents of the DNS client resolver cache. b.
PAGE 7
Cisco Unity Documentation Cisco Unity Documentation For descriptions and URLs of Cisco Unity documentation on Cisco.com, see the Documentation Guide for Cisco Unity. The document is shipped with Cisco Unity and is available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_documentation_roadmaps_list.ht ml.
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Cisco Unity Documentation Maintenance Checklists for Active Directory on a Cisco Unity System with Exchange as the Message Store 8 OL-18878-01