Quick Setup Guide

CHAPTER
1-1
Cisco Unified Communications Express Historical Reporting Client Configuration Guide
OL-14986-01
1
Introduction to the Cisco Unified
Communications Express
Historical Reporting Client
The Cisco Unified Communications Express Historical Reporting Client (also referred to as
Cisco UCE Historical Reporting Client) is a software system that provides information about past call
activities of a Cisco Unified Communications Express (Cisco UCE) system. The Cisco UCE Historical
Reporting Client (HRC) runs in a separate window application that is used to view reports from a single
Cisco Unity Express application.
Data about past call activities is stored in a database as the Cisco Unified Communications Express
system runs. This data is used as a basis for the reports.
To run Cisco Unified Communications Express Historical Reporting Client software:
• You must be logged into the Cisco Unity Express Administration web interface.
• You must have historical reporting (HR) privileges.
Note An Interactive Voice Response (IVR) license is not required to run the
Cisco Unified Communications Express Historical Reporting Client.
Use the Cisco Unified Communications Express Historical Reporting Client to do the following:
• View, print, and save reports.
• Sort and filter reports.
• Schedule reports and send them to a file or printer.
• Export reports in a variety of formats, including Portable Document Format (PDF),
Microsoft Excel (XLS), Rich Text Format (RTF), Extensible Markup Language (XML), and
Comma-Separated Values (CSV).
• Prepare custom reports using a variety of generally available third-party applications that are
designed to create reports from a database.
When you first start Cisco Unified Communications Express Historical Reporting Client, you will see
the Main Window. For more information, go to the following chapters contained in this guide:
• Installation and Configuration, page 2-1
• Main Window, page 3-1
• Report Descriptions, page 4-1