Quick Setup Guide

4-5
Cisco Unified Communications Express Historical Reporting Client Configuration Guide
OL-14986-01
Chapter 4 Report Descriptions
Traffic Analysis Report
Traffic Analysis Report
The Traffic Analysis Report shows information about incoming calls to the system and can include the
charts listed in Table 4-7.
Table 4-8 lists the information that can be found in the Traffic Analysis Report for each date in the report
range.
Where to Go Next
See Chapter 5, “Generating Historical Reports.”
Ta b l e 4 - 7 Traffic Analysis Reports: Descriptions
Chart Name Description
Total Incoming Calls by Date Displays the total number of calls received by the system for each
day in the report range.
Peak Calls by Date For each date, displays the number of calls received in the hour
with the most calls.
Average Call Duration by Date Displays the average length of calls for each day in the report
range.
Ta b l e 4 - 8 Traffic Analysis Reports: Field
Field Description Sort Capability
Date Date for which information is provided. Y—Displays the report in
order of the date for which
information is provided.
Total Incoming Calls Total number of calls received by the system. N
Avg Calls Average number of calls received during each hour. N
Peak Calls Number of calls received during the peak hour. (See the next
field.)
N
Peak Hour Start,
Peak Hour End
Start and end time of the hour during which the largest number
of calls were received. This hour is defined as the peak hour.
N
Avg Call Duration Average call length. N
Min Call Duration Length of shortest call. N
Max Call Duration Length of longest call. N