Quick Setup Guide

4-4

Cisco Unified Communications Express Historical Reporting Client Configuration Guide

OL-14986-01

Chapter 4 Report Descriptions

Application Performance Analysis Report

Table 4-6 lists the information found in the Application Performance Analysis Reports fields for each

application.

Table 4-6 Application Performance Analysis Reports: Fields

Field Description Sort Capability

Application ID Identification number that the system assigned to the

application.

Y—Displays the report in order of the

identification number that the system

assigned to each application.

Application Name Name of the application. N

Total Incoming Calls Number of calls received by the application. This

number is equal to the number of calls handled by the

application plus the number of calls abandoned while

in the application.

Y—Displays the report in order of the

number of calls that were received by

each application

Calls Handled Number of calls handled by the application. A call is

handled when it reaches the workflow step that defines

the call as handled.

Calls Abandoned Number of calls abandoned while in the application. A

call is abandoned if it does not reach the workflow step

that defines the call as handled.

Abandon Rate Average number of calls that were abandoned in each

hour while in the application.

Y—Displays the report in order of

average number of calls abandoned per

hour while in each application.

Avg Call Duration Average time that elapsed from the time that the call

entered this workflow until the call exited this

workflow by hanging up or entering another workflow.