Quick Setup Guide

4-3
Cisco Unified Communications Express Historical Reporting Client Configuration Guide
OL-14986-01
Chapter 4 Report Descriptions
Called Number Summary Activity Report
Called Number Summary Activity Report
The Called Number Summary Activity Report shows information about each number dialed by an inside
or outside caller. This report includes information for calls to IVR applications.
The Called Number Summary Activity Report can include these charts:
• Total Calls by Called Number—Displays the total number of calls to each number.
• Average Call Duration by Called Number—Displays the average time that each call lasted for each
number dialed.
Table 4-4 lists the information found in the Called Number Summary Activity Report for each number
called.
Application Performance Analysis Report
The Application Performance Analysis Report shows information about calls received by each
application and can include the charts listed in Table 4-5.
Ta b l e 4 - 4 Called Number Summary Activity Report: Fields
Field Description Sort Capability
Called Number The route point number associated with the
application.
Y—Displays the report in order of the number called.
This number is the route point number.
Total Calls Total number of calls to each number. Y—Displays the report in order of the total number of
calls that were originally dialed to each number.
Avg Calls Average number of calls per day. N
Avg Call Duration Average duration of calls to each number. Y—Displays the report in order of the average duration
of calls to each number.
Ta b l e 4 - 5 Application Performance Analysis Report: Descriptions
Chart Name Description
Total Incoming Calls by Application Displays the total number of calls that each application
received.
Calls Handled vs. Calls Abandoned by
Application
Displays the total number of calls handled by each
application and total number of calls abandoned while in
each application.
Average Call Duration by Application Displays the average length of calls that each application
received.