Quick Setup Guide

4-2
Cisco Unified Communications Express Historical Reporting Client Configuration Guide
OL-14986-01
Chapter 4 Report Descriptions
Call Custom Variables Report
Call Custom Variables Report
The Call Custom Variables Report shows information about any custom variables that are set by the
Set Session Info step in the workflow that the application has associated with an active call. The Call
Custom Variables Report can be used to get peg-counts related statistics for IVR/AA applications. For
example, if the customer wants to peg count the number of users who select “Dial by Extension” and
“Dial by Name” in the autoattendant application, they can use this report to gather such statistics.
The Call Custom Variables Report can be sorted by the following criteria:
• Call Start Time—Displays the report in order of call start times.
The Call Custom Variables Report can be filtered by any of the parameters found in Table 4-3.
Set Session Info
The Set Session Info step stores custom data for use in the Call Custom Variables Report. See the
Cisco Unity Express Guide to Writing and Editing Scripts for more information about Set Session Info.
Call ANI
(automatic number
identification)
Telephone number of the originator of
the caller.
Y—Displays the report in order of
the telephone number that the caller
is calling from.
Call Abandon Time Date and time that the call was
abandoned.
Y—Displays the report in order of
the date and time that the call was
abandoned.
Ta b l e 4 - 2 Abandoned Call Detail Activity Report: Fields (continued)
Field Description Sort Capability
Ta b l e 4 - 3 Call Custom Variables Report Filter: Fields
Filter Parameter Result
Original Called Number Information about the specified original called number or
numbers.
Called Number Information about the specified called number or numbers.
Calling Number Information about the specified calling number or numbers.
Application Name Information about the specified application or applications.
Contact Type Information about the specified contact type or types (incoming,
outgoing, internal).
Duration Greater Than or Equal
to T seconds
Calls with duration greater than or equal to the number of seconds
specified by T.
Duration Less Than or Equal to
T seconds
Calls with duration less than or equal to the number of seconds
specified by T.
Custom Variables “_ccdrVar1”
through “_ccdrVar10,” Any
Custom Variable
Calls with specified variables. Enter a whole string or a substring
for which to search. Separate multiple strings with commas.