Quick Setup Guide

CHAPTER
4-1
Cisco Unified Communications Express Historical Reporting Client Configuration Guide
OL-14986-01
4
Report Descriptions
Table 4-1 lists the reports that can be created by the Cisco UCE Historical Reporting Client.
Abandoned Call Detail Activity Report
The Abandoned Call Detail Activity Report provides information about calls that are abandoned. A call
is abandoned if it does not get past the workflow Set Contact Info step that sets the handled flag. The
Abandoned Call Detail Activity Report can include the following chart:
• Calls Abandoned Each Day—For each day in the date range, displays the total number of calls
abandoned.
Table 4-2 lists the statistics that are produced in the Abandoned Call Detail Activity Report for each
abandoned call.
Ta b l e 4 - 1 Report Description: Fields
Report Description
Abandoned Call Detail
Activity Report
Detailed information about each abandoned call during
the specified report period.
Application Performance
Analysis Report
Summary information about calls received by each
application.
Traffic Analysis Report Calls received by each Cisco UCE system for each day in
the report range.
Called Number Summary
Activity Report
Numbers dialed by callers.
Call Custom Variables Report Information about any custom variables.
Ta b l e 4 - 2 Abandoned Call Detail Activity Report: Fields
Field Description Sort Capability
Call Start Time Date and time that this call started. Y—Displays the report in order of
the date and time that the call started.
Called Number Telephone number that the caller
dialed.
N