Information Guide

Note: If you do not see a login window as in this figure, there is a chance that your browser points to the
wrong device, such as the Cisco CallManager Express router or other device. Point the browser to http://<IP
address of Unity Express>/ in order to access the web page.
If the account is a regular user account, after you log in you see the options Configure, Voicemail, Search (in
some versions) and Help. You do not see an Administration tab. This is only visible if the user who logs in
has administrative rights.
The administrative user ID and password is always set up at the end of the software installation during the
post−install script (at which time there is a prompt to the user for the DNS server, NTP server, and time zone
information).
Note: If users experience issues accessing voicemail after a Cisco Unity Express upgrade, try to reset the
user's PIN.
Access the Cisco Unity Express CLI
If the administrative user ID is not known, or the password must be reset, CLI access to Cisco Unity Express
is necessary. In order to do this, access the router that contains the Cisco Unity Express module either through
console or Telnet. If AAA is enabled on the router, you must use the console to access the router and disable
AAA temporarily until the Cisco Unity Express password recovery procedure is completed. Once you log in
and are in enable mode, find the module/port number of the Cisco Unity Express module (if unknown). For
example:
[riddler:~] user%telnet 172.18.106.66
Trying 172.18.106.66...
Connected to vnt−3745−44a.cisco.com.
Escape character is '^]'.User Access Verification
Password:
vnt−3745−41a>enable
Password:
vnt−3745−41a#show ip interface brief
Interface IP−Address OK? Method Status Protocol
FastEthernet0/0 172.18.106.66 YES NVRAM up up
FastEthernet0/1 unassigned YES NVRAM administratively down down
Serial0/2 unassigned YES NVRAM administratively down down
Service−Engine4/0 172.18.106.66 YES TFTP up up
The Cisco Unity Express module is identified as a Service−Engine interface. In this case, it is interface 4/0.
Therefore, you can access it as this example output shows:
vnt−3745−41a#service−module service−Engine 4/0 session
Trying 172.18.106.66, 2129 ... Open
cue−3745−44a>