Information Guide

ManualsBrandsCisco ManualsCommunication SolutionsCisco Unity Express Version 1.1.1

Password Recovery Procedure for the Unity

Express GUI Password Recovery

Document ID: 64234

Contents

Introduction

Prerequisites

Requirements

Components Used

Conventions

Access the Cisco Unity Express GUI Web Page

Access the Cisco Unity Express CLI

View All Cisco Unity Express Users

View Cisco Unity Express Group Members

Create a New User

Add a User to the Administrators Group

Reset the Account Password

Related Information

Introduction

This document explains how to gain administrative web access to the Cisco Unity Express GUI if an

administrative username and/or password is lost or forgotten.

Prerequisites

Requirements

Knowledge of the IP addresses for Cisco Unity Express and administrative access information to the router

that contains the Cisco Unity Express module is necessary.

Components Used

This example uses a Cisco 3745 router and a Cisco Unity Express module that runs version 2.1.1. The

information in this document is relevant to all earlier releases, though the command−line interface (CLI)

output can be slightly different.

Conventions

Refer to the Cisco Technical Tips Conventions for more information on document conventions.

Access the Cisco Unity Express GUI Web Page

In order to access the Cisco Unity Express GUI web page, you must know a valid username and password.

Summary of content (4 pages)

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Password Recovery Procedure for the Unity Express GUI Password Recovery Document ID: 64234 Contents Introduction Prerequisites Requirements Components Used Conventions Access the Cisco Unity Express GUI Web Page Access the Cisco Unity Express CLI View All Cisco Unity Express Users View Cisco Unity Express Group Members Create a New User Add a User to the Administrators Group Reset the Account Password Related Information Introduction This document explains how to gain administrative web access to the Cisc
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Note: If you do not see a login window as in this figure, there is a chance that your browser points to the wrong device, such as the Cisco CallManager Express router or other device. Point the browser to http:/// in order to access the web page. If the account is a regular user account, after you log in you see the options Configure, Voicemail, Search (in some versions) and Help. You do not see an Administration tab.
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Note: If you get a message like this: vnt−3745−41a#service−module service−Engine 4/0 session Trying 172.18.106.66, 2129 ... % Connection refused by remote host Clear the TTY line in question. In this case, it is 129 (2129 − 2000). You can also see this in the output of the service−module service−Engine 4/0 status command output. The output states Service Module supports session via TTY line 129. In order to clear the line, enter the clear line 129 command and press enter in order to confirm.
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Reset the Account Password This user requires a valid password. In order to change a password (you are unable to view a forgotten password), use the user password command: cue−3745−44a> user Administrator password cisco You are now able to use a browser in order to access the Cisco Unity Express GUI and log in with the new username and password.