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Cisco Unified Communications Manager Express

SIP Trunk Integration Guide for Cisco Unity

Connection Release 9.x

Published May 2012

This document provides instructions for setting up a Cisco Unified Communications Manager Express

SIP trunk integration with Cisco Unity Connection.

This document does not apply to the configuration in which Cisco Unity Connection is installed as Cisco

Unified Communications Manager Business Edition (CMBE)—on the same server with Cisco Unified

Communications Manager.

Note Cisco Unified Communications Manager (CM) Express does not support Keypad Markup Language

(KPML) for sending DTMF keystrokes in a SIP message (out-of-band).

Integration Tasks

Before doing the following tasks to integrate Cisco Unity Connection with Cisco Unified

Communications Manager Express through a SIP trunk, confirm that the Cisco Unity Connection server

is ready for the integration by completing the applicable tasks in the Installation Guide for Cisco Unity

Connection.

The following task list describes the process for creating the integration.

Task List to Create the Integration

Use the following task list to set up a Cisco Unified CM Express SIP trunk integration.

1. Review the system and equipment requirements to confirm that all phone system and Cisco Unity

Connection server requirements have been met. See the “Requirements” section on page 2.

2. Plan how the voice messaging ports will be used by Cisco Unity Connection. See the “Planning How

the Voice Messaging Ports Will Be Used by Cisco Unity Connection” section on page 5.

Summary of content (20 pages)

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Cisco Unified Communications Manager Express SIP Trunk Integration Guide for Cisco Unity Connection Release 9.x Published May 2012 This document provides instructions for setting up a Cisco Unified Communications Manager Express SIP trunk integration with Cisco Unity Connection. This document does not apply to the configuration in which Cisco Unity Connection is installed as Cisco Unified Communications Manager Business Edition (CMBE)—on the same server with Cisco Unified Communications Manager.
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Requirements 3. Program Cisco Unified Communications Manager Express. See the “Programming the Cisco Unified Communications Manager Express Phone System for Integrating with Cisco Unity Connection” section on page 8. 4. Create the integration. See the “Creating a New Integration with Cisco Unified Communications Manager Express” section on page 11. 5. Test the integration. See the “Testing the Integration” section on page 14. 6.
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Integration Description Cisco Unity Connection Server • The applicable version of Cisco Unity Connection. For details on compatible versions of Cisco Unity Connection, see the SIP Trunk Compatibility Matrix: Cisco Unity Connection, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express at http://www.cisco.com/en/US/products/ps6509/products_device_support_tables_list.html.
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Integration Description Call Information The phone system sends the following information with forwarded calls: • The extension of the called party • The extension of the calling party (for internal calls) or the phone number of the calling party (if it is an external call and the system uses caller ID) • The reason for the forward (the extension is busy, does not answer, or is set to forward all calls) Cisco Unity Connection uses this information to answer the call appropriately.
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Planning How the Voice Messaging Ports Will Be Used by Cisco Unity Connection Planning How the Voice Messaging Ports Will Be Used by Cisco Unity Connection Before programming the phone system, you need to plan how the voice messaging ports will be used by Cisco Unity Connection. The following considerations will affect the programming for the phone system (for example, setting up the hunt group or call forwarding for the voice messaging ports): • The number of voice messaging ports installed.
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Planning How the Voice Messaging Ports Will Be Used by Cisco Unity Connection • The expected length of each message that callers will record and that users will listen to. • The number of users. • The number of calls made for message notification. • The number of MWIs that will be activated when call traffic is at its peak. • The number of TRAP connections needed when call traffic is at its peak.
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Planning How the Voice Messaging Ports Will Be Used by Cisco Unity Connection Considerations for a Cisco Unity Connection Cluster If your system is configured for a Cisco Unity Connection cluster, consider how the voice messaging ports will be used in different scenarios.
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Programming the Cisco Unified Communications Manager Express Phone System for Integrating with Cisco Unity Programming the Cisco Unified Communications Manager Express Phone System for Integrating with Cisco Unity Connection For details on programming the Cisco Unified Communications Manager Express router for the integration with Cisco Unity Connection, see the “Integrating Voice Mail” chapter of the Cisco Unified Communications Manager Express System Administrator Guide at http://www.cisco.
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Programming the Cisco Unified Communications Manager Express Phone System for Integrating with Cisco Unity Step 4 To set the Cisco Unity Connection pilot number for the dial-peer, enter the following command: destination-pattern Step 5 To configure the dial-peer to use Session Initiation Protocol (SIP) for calls, enter the following command: session protocol sipv2 Step 6 To specify the IP address (or DNS name) of the publisher server, enter the following command: session target {ipv4:
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Programming the Cisco Unified Communications Manager Express Phone System for Integrating with Cisco Unity codec Step 21 To equalize the number of calls sent to each Cisco Unity Connection server in the Connection cluster, enter the following command: max-conn Step 22 To set the dial-peer preference so that the calls will be routed first to the subscriber server, then to the publisher server if no ports are available on the subscriber
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Creating a New Integration with Cisco Unified Communications Manager Express Creating a New Integration with Cisco Unified Communications Manager Express Revised November 16, 2010 After ensuring that Cisco Unified Communications Manager Express and Cisco Unity Connection are ready for the integration, do the following procedure to set up the integration and to enter the port settings. To Create an Integration Step 1 Sign in to Cisco Unity Connection Administration.
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Creating a New Integration with Cisco Unified Communications Manager Express Table 2 Settings for the New Port Group Page (continued) Field Setting IPv4 Address or Host Name Enter the IP address (or host name) of the Cisco Unified CM Express router that you are integrating with Cisco Unity Connection. IPv6 Address or Host Name Do not enter a value in this field. IPv6 is not supported for Cisco Unified CM Express integrations.
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Creating a New Integration with Cisco Unified Communications Manager Express Table 4 Settings for the Voice Messaging Ports Field Considerations Enabled Check this check box to enable the port. The port is enabled during normal operation. Uncheck this check box to disable the port. When the port is disabled, calls to the port get a ringing tone but are not answered. Typically, the port is disabled only by the installer during testing.
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Testing the Integration If the test is not successful, the Task Execution Results displays one or more messages with troubleshooting steps. After correcting the problems, test the connection again. Step 21 In the Task Execution Results window, select Close. Testing the Integration To test whether Cisco Unity Connection and the phone system are integrated correctly, do the following procedures in the order listed.
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Testing the Integration Table 6 Settings for the Edit MWI Page (continued) Field Setting Display Name Accept the default or enter a different name. Inherit User’s Extension Check this check box to enable MWIs on Phone 1. Step 11 Select Save. Step 12 On the Edit menu, select Transfer Rules. Step 13 On the Transfer Rules page, select the active transfer rule. Step 14 On the Edit Transfer Rule page, under Transfer Action, select Extension and enter the extension of Phone 1.
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Testing the Integration Step 10 Confirm that the MWI on Phone 1 is activated. The activated MWI means that the phone system and Cisco Unity Connection are successfully integrated for turning on MWIs. To Test Listening to Messages Step 1 From Phone 1, enter the internal pilot number for Cisco Unity Connection. Step 2 When asked for your password, enter the password for the test user.
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Adding New User Templates for Multiple Integrations Step 5 Leaving Phone 1 unanswered, confirm that the state of the port handling the call remains “Busy.” This state and hearing an indication that you are on hold mean that Cisco Unity Connection is supervising the transfer. Step 6 Confirm that, after three rings, you hear the greeting for the test user. Hearing the greeting means that Cisco Unity Connection successfully recalled the supervised-transfer call.
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Documentation Conventions Appendix: Documentation and Technical Assistance Documentation Conventions The Cisco Unified Communications Manager Express SIP Trunk Integration Guide for Cisco Unity Connection Release 9.x uses the following conventions. Table 7 Cisco Unified Communications Manager Express SIP Trunk Integration Guide for Cisco Unity Connection Release 9.
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Cisco Unity Connection Documentation Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. Cisco Unity Connection Documentation For descriptions and URLs of Cisco Unity Connection documentation on Cisco.com, see the Documentation Guide for Cisco Unity Connection. The document is shipped with Cisco Unity Connection and is available at http://www.cisco.com/en/US/products/ps6509/products_documentation_roadmaps_list.html.
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Cisco Product Security Overview Cisco Unified Communications Manager Express SIP Trunk Integration Guide for Cisco Unity Connection Release 9.