Maintenance Manual

Personnel
User Administration
97
Table 33 describes the tabs.
Table 33. User Administration tabs
Save Saves your changes.
Cancel Cancels your current changes.
Tab Description
Configured
Users
All ACD and Quality Management users who have been set up in Quality
Management. This includes the administrator.
Managers ACD and Quality Management users assigned to the manager role in
Quality Management Administrator.
Evaluators ACD and Quality Management users assigned to the evaluator role in
Quality Management Administrator.
Archive Users ACD and Quality Management users assigned to the archive user role in
Quality Management Administrator.
Supervisors ACD users assigned to the supervisor role in Unified CCX and Quality
Management users assigned to the supervisor role in Quality
Management Administrator.
Agents ACD users assigned to the agent role in Unified CCX.
Knowledge
Worker
Quality Management users assigned to the knowledge worker role in
Quality Management Administrator.
Not Configured
Users
ACD users who have not yet been set up in Quality Management.
Unassigned
Users
Quality Management users not assigned to the manager, evaluator,
knowledge worker, supervisor, or archive user roles.
Tab Description