Maintenance Manual

Personnel
User Administration
96
process runs automatically at 10-minute intervals. If necessary, you
can manually synchronize these databases (see “Synchronizing
Databases” on page 14)
The User Administration window (Figure 22) has tabs that sort users into categories
according to their roles and status within Quality Management.
Figure 22. User Administration window (non-Active Directory systems)
Table 32 describes the buttons.
Table 32. User Administration buttons
Tab Description
Create Users Add a non-ACD user. Non-ACD users are users that exist only in Quality
Management and Active Directory. Non-ACD users do not exist in Unified
CCX. Like ACD users, you must link non-ACD users to an Active Directory
Account to be part of the Quality Management system.
License Users Assign a user with a license. See “License/Unlicense Users” on page 102
for more licensing information.
Delete User Remove a non-ACD user. See “Deleting a Unified CCX User” on page 103
for information on deleting and ACD user.
Edit User Configure the user properties.
Add Add an ACD team, QM team, or group to a list.
Remove Delete an ACD team, QM team, or group from a list.