Maintenance Manual

Personnel

User Administration

STEP RESULT: The user’s properties appear in the User Properties section of the

window.

2. Select the desired role check box in the Roles section.

– If you assigned the Manager role, you can now assign a group to the

manager. Click Add under the Manager’s Groups section and select the

appropriate group.

DDITIONAL INFORMATION: You cannot assign the agent and/or supervisor role to an

ACD user from Quality Management Administrator. You can only assign agent and

supervisor roles in Unified CCX.

3. Click Save.

Switching Active Directory–ACD Links

Once you link an ACD user to an Active Directory account,

you cannot unlink the ACD

user. You can switch a link from one Active Directory account to another Active

Directory account by following the procedure for linking an ACD user to an Active

Directory account and selecting a new Active Directory user to link to.

If that Active Directory account is already linked to an ACD user, the links will be

switched. For example, if:

• ACD User 1 is linked to Active Directory Account 1

• ACD User 2 is linked to Active Directory Account 2

and you want to link ACD User 1 to Active Directory Account 2, you can do so. The end

result is that the links will be switched:

• ACD User 1 is linked to Active Directory Account 2

• ACD User 2 is linked to Active Directory Account 1

There are other linking/unlinking situations that can exist. When you attempt to link or

unlink various combinations of ACD, Active Directory, and Quality Management users,

popup messages appear telling you what you must do to accomplish the task, or if it is

allowed in Quality Management.

Creating a Non-ACD User

Use this task to create a non-ACD user.

TASK

1. From the User Administration window, click Create Users.

TEP RESULT: The Link New Users dialog box appears.