Maintenance Manual

Personnel
User Administration
90
When you select a user listed in any of the tabs, that user’s properties are displayed in
the lower section of the window. User properties are described in Table 31.
Table 31. User Properties fields
Linking ACD Users to Active Directory Accounts
Use this task to link ACD users to Active Directory accounts when you initially set up
Quality Management.
TASK
1. From the User Administration window, click Link AD to ACD Users.
S
TEP RESULT: The Link AD to ACD Users dialog box appears.
Column Description
License The license assigned to the user.
First Name The user’s first name, as set up in ACD or Quality Management.
Last Name The user’s last name, as set up in ACD or Quality Management.
Assigned Team The team assigned to the agent or knowledge worker.
NOTE: The Assigned Team drop-down list only displays teams
containing knowledge workers.
User ID The user ID assigned to the user. If the user is an ACD user, the
format is <agent’s PG>.<agent’s ICM Peripheral Number>. If the
user is a Quality Management user, the Quality Management
system assigns a number.
Roles The roles assigned to the user. The available check boxes are as
follows:
• Agent (available for ACD users only and disabled by default)
• Knowledge Worker (available for non-ACD users only)
• Supervisors (disabled by default for ACD users)
• Evaluator
• Manager
•Archive User
Supervisor’s ACD
Team
Lists the ACD teams assigned to the supervisor.
Supervisor’s QM Team Lists the QM teams assigned to the supervisor.
Manager’s Groups Lists the groups assigned to the manager.