Maintenance Manual

Personnel
User Administration
89
Table 30 describes the information that appears about the users on each tab.
Table 30. User Administration tab columns
Unassigned
Users
Quality Management users not assigned to the manager, evaluator,
knowledge worker, supervisor, or archive user roles. This tab only lists
non-ACD users, because ACD users always have at least one role.
Column Description
License The license assigned to the user. The possible licenses are:
•CR
•CRA
•QM
•QMA
•AQM
•AQMA
A user must be licensed to be able to log into Workforce
Optimization and be recorded.
Last Name The user’s last name, as set up in ACD or Quality Management. If
your are using Active Directory, the name appears as it is
configured in Active Directory.
When using Active Directory authentication, the first and last
name are displayed in their respective columns after you link a
user. A report that normally displays a user’s first and last name
will display the Active Directory first and last name.
First Name The user’s first name, as set up in ACD or Quality Management. If
your are using Active Directory, the name appears as it is
configured in Active Directory.
User ID The user ID assigned to the user. If the user is an ACD user, the
format is <agent’s PG>.<agent’s ICM Peripheral Number>. If the
user is a Quality Management, the Quality Management system
assigns a number.
Assigned Team The team assigned to the agent.
Assigned Group The group assigned to the agent.
Windows Login The user’s Windows user name.
Domain The domain assigned to the Active Directory user.
Tab Description