Maintenance Manual

Personnel
User Administration
88
Table 29 describes the tabs.
Table 29. User Administration tabs
License Users Assign a user with a license. See “License/Unlicense Users” on page 102
for more licensing information.
Edit User Configure the user properties.
Delete User Remove a non-ACD user. See “Deleting a Unified CCX User” on page 103
for information on deleting and ACD user.
Add Add an ACD team, QM team, or group to a list.
Remove Delete an ACD team, QM team, or group from a list.
Save Saves your changes.
Cancel Cancels your current changes.
Tab Description
Linked Users Active Directory users linked to ACD or Quality Management users. This
includes the administrator.
Managers ACD and Quality Management users assigned to the manager role in
Quality Management Administrator.
Evaluators ACD and Quality Management users assigned to the evaluator role in
Quality Management Administrator.
Archive Users ACD and Quality Management users assigned to the archive user role in
Quality Management Administrator.
Supervisors ACD users assigned to the supervisor role Unified CCX and Quality
Management users assigned to the supervisor role in Quality
Management Administrator.
Agents ACD users assigned to the agent role in Unified CCX.
Knowledge
Worker
Quality Management users assigned to the knowledge worker role in
Quality Management Administrator.
Unlinked ACD
Users
ACD users who are not linked to an Active Directory user.
Tab Description