Maintenance Manual

Personnel
User Administration
87
process runs automatically at 10-minute intervals. If necessary, you
can manually synchronize these databases (see “Synchronizing
Databases” on page 14)
You must link an ACD user to an Active Directory account within Quality Management
to assign roles to that user in Quality Management.
The User Administration window (Figure 19) has tabs that sort users into categories
according to their roles and status within Quality Management.
Figure 19. User Administration window (Active Directory system)
Table 28 describes the buttons.
Table 28. User Administration buttons
Tab Description
Link AD to ACD
Users
Assign an ACD user to an Active Directory account.
NOTE: Once you link an Active Directory to an ACD account, you can only
unlink the Active Directory account by deleting the agent from the Unified
CCX system.
Create Users Add a non-ACD user. Non-ACD users are users that exist only in Quality
Management and Active Directory. Non-ACD users do not exist in Unified
CCX. Like ACD users, you must link non-ACD users to an Active Directory
Account to be part of the Quality Management system.