Maintenance Manual

Details Tab 138
Configuring an Evaluation Form’s Details 139
Form Status 140
Changing a Form’s Status 141
Settings Tab 141
Configuring an Evaluation Form’s Settings 143
Sections Tab 143
Understanding How Sections are Weighted 143
Managing Sections 144
Questions Tab 144
Understanding How Questions are Weighted 146
Managing Questions 148
• Archive Workflows 149
Allowing Access to Archived Recordings 149
Archive Workflow Administration 150
Creating an Archive Workflow 152
Setting Up Classifiers for an Archive Workflow 153
Managing Archive Workflows 154
• User-Defined Metadata 155
Managing Metadata Fields 156
• Export Recordings Administration 156
Enabling the Export of Recordings 157
• Call Events Administration 158
Improving Detection of Silence and Talkover Events 159
Handling Pause and Hold when Searching for Silence or Talkover
events 160
Configuring Recording Events 160
• Desktop Configuration Administration 161
Organization Fields 162
Evaluation Fields 162
Date Fields 163
Contact Fields 163
Analysis Fields 165
User Defined Metadata Fields 165
Assigning Columns 166