Maintenance Manual

Record Server Configuration
VoIP Devices
79
4. Click Find.
S
TEP RESULT: The VoIP Devices window displays a list of devices that match the
search criteria.
Configuring Devices for VoIP
The general procedure for configuring devices for VoIP monitoring is as follows:
TASK
1. Enable the devices for recording.
A
DDITIONAL INFORMATION: See “Enabling VoIP Devices for Recording” on page 77 for
more information.
2. Find the devices to be configured.
A
DDITIONAL INFORMATION: See “Filtering VoIP Devices” on page 78 for more
information.
3. Assign a device to an agent.
4. Assign a device to a Recording server.
5. Assign a device to a Monitor server.
6. Assign a device to a recording type.
7. Click S ave .
Extension Mobility
When configuring agents for extension mobility, you need to ensure the following:
• A user profile is associated with each agent.
• Every phone an agent can log into is associated with a Recording server.
When an agent logs in to a phone, their calls are recorded by the Recording server
assigned to their phone.
When configuring agents for Extension Mobility, consider the following:
• If the user is on a phone call when they log out of a device, the recording will
stop.