Maintenance Manual

Record Server Configuration
VoIP Devices
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association with their device. Every time the VoIP Devices window appears and
loads the data, the agents are automatically synchronized. The VoIP Devices
window displays a list of the invalid agents that will be removed from their
associated devices.
• Someone modifies or removes a configured device in the Unified CM cluster.
When you click the Synchronize Devices with Clusters button, it updates the
modified devices and then displays a list of devices configured for Server
Recording but no longer configured in a cluster. You can choose to remove the
devices from the VoIP Devices list.
Playback Issues
Recording playback can fail when you change the agent’s recording server. This
situation applies to the MediaSense Recording, Server Recording, and Network
Recording configuration. In this situation, the old recording server no longer recognizes
the agent that was previously associated with the recording server. So the old recording
server does not send any remaining recordings for that agent to the Upload Controller.
Playing a recording fails because the Upload Controller does not know about the calls
received by the agent when the agent was configured for the other recording server.
The recordings on these servers will not be available for playing until after they are
uploaded to the Upload Controller. Cisco recommends only changing a user’s
configured device after business hours to avoid playback errors.
Enabling VoIP Devices for Recording
Use this task to enable VoIP devices for recording.
TASK
1. On the VoIP Devices window, click Enable Devices for Recording.
A
DDITIONAL INFORMATION: You must click this button before you do anything else on
this window to populate the list of VoIP devices.
2. Choose one of the following options.
– To find all the devices in the available cluster, click Find.
NOTE: By default, the search criteria are set up to return every device in
a selected cluster when you click Find.
– If the cluster has many devices, you can search for devices that match a
certain criteria. You can search by a combination of device type (Phone,
Remote Agent Port, User Profile, or All Types), cluster IP address, device
name, or extension.