Maintenance Manual

Record Server Configuration
VoIP Devices
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• If licenses are invalid, the recording server will check the licensing server every
sync until they are valid. When a license is valid, the recording server waits until
the first recording server sync on the next day to validate the license again.
• If the recording server fails to connect to the license server, the recording
server uses the last value available.
• If the licensing server is unavailable at system startup, the recording server will
wait until it has licenses before creating any users.
• If licenses are valid, the recording server only re-checked during the first sync
of every day. If the license server is not available at this time, the recording
server will check the license server the next day.
• The recording server checks licenses at startup and during the first recording
server sync of the day.
Guidelines for Configuring VoIP Devices
Consider the following when you configure a VoIP device for MediaSense Recording,
Server Recording, and Network Recording.
The VoIP Devices window only allows 64 characters in the fields. This effects the
number of extensions you can configure for a VoIP devices. For example, you can
configure up to 12 extensions of 4 digits each for a VoIP devices and not exceed the
64 character limitation.
5555,5556,5557,5558,5559,5560,5561,5562,5563,5564,5565,5566
Hot Desking
Hot desking is a situation where one desk is shared between several people who use
the desk at different times. This work surface can be an actual desk or just a terminal
link. Companies use hot desking when not all the employees are in the office at the
same time, or employees are not regularly in the office for very long.
Hot desking includes the following scenarios:
• Using Extension Mobility.
• Sharing the same extension.
• Logging into the Recording API—See the API Programmers User Guide for more
information on the Recording API.
NOTE: Cisco does not support Hot Desking with Calabrio MediaSense
Recording.