Maintenance Manual

Record Server Configuration

VoIP Devices

Licensing and VoIP Device Configuration Considerations

Table 27 displays VoIP device configuration examples.

Table 27. VoIP device configuration and licenses

When configuring VoIP devices and assigning licenses to users, consider the following:

• If all licenses are invalid at startup, no recording will occur.

• If all licenses become invalid at once, Quality Management stops recording all

user calls after the first recording server sync on the next day (between 12am

and 12:05am).

• If any one license (for example, AQM) is invalid, Quality Management will:

– Stop recording phones assigned to users with the AQM license. (Example

1 stops recording calls and example 2 continues recording calls.)

– Continue recording calls for Default Users. (Example 3 will continue

recording calls.)

– Log out Extension Mobility users. (Quality Management will stop recording

calls for example 5 is assigned to example 1. If example 5 is assigned to

example 2 or example 3, then calls to that phone will be recorded, but

assigned to the original user.)

– Log out Extension Mobility users who are logged in over a defined user that

is no longer licensed. (If example 7 is logged in over example 1, Quality

Management will stop recording since the original user is no longer

licensed.)

– Log out Hot Desking users. (If example 6 is logged in on any phone, the

user will be logged out and Quality Management will stop recording unless

the original user is the Default User.

Example Phone Extension User License

1 1234 5000.1234 AQM or AQMA

2 2345 5000.2345 QM or QMA

3 3456 Default User AQM or AQMA

44567 User Login Required--

5 5678 (Extension Mobility) 5000.3456 AQM or AQMA

6 Hot Desking 5000.4567 AQM or AQMA

7 6789 (Extension Mobility) 5000.5678 QM or QMA