Maintenance Manual

Record Server Configuration
VoIP Devices
70
Where The name of the device or extension for the device. You can choose from
the following:
• Device Name—Search devices by the name of the device.
• Extension—Search devices by the extension associated with the
device.
Matches A string of text used to narrow the search for the device name or
extension. You can use wildcards * and question marks ? in this field, in
addition to a specific string.
NOTE: This field is case sensitive.
Device Name The name of the device. When entering the name of the device consider
the following rules:
• If a device has two extensions associated with it, two entries appear in
the search results table.
• If the device is a Cisco IP Communicator, type the MAC address for the
user’s PC. This text field is case-insensitive. The Device Name must
match the MAC address that packets travel through.
Device Type The type of device. The device types are:
•Phone
• Remote Agent Port
• User Profile
Cluster The cluster’s IP address.
Extension The extension associated with the device. If a device has two extensions
associated with it, two entries appear in the search results table. If you
select the Enabled Check box for one extension, Quality Management also
selects the other extension.
Agent The agent’s name. Your choices are:
• User Login Required—Choose this option if you want to configure the
device for Hot Desking. If you choose this option, the device will not be
recorded until an agent logs in using the Recording API.
NOTE: User Login Required is not supported for MediaSense Recording.
• <Last name, first name, (user ID)>—Choose this option to assign a
specific agent or the default hoteling agent to the device.
Monitor Server The IP address of the Monitor server associated with this device. If a
Monitor server is not applicable, the field displays No Configuration. For
example, you cannot associate a Monitor server with a Remote Agent Port
or User Profile.
Field Description