Maintenance Manual

Site Configuration

RTP Filters

Use the Real-time Transport Protocol (RTP) Filters window (Figure 17) to configure

Quality Management for filtering IPs and/or ports from the RTP stream for Endpoint

Recording. For example, use RTP filters when Quality Management is installed in an

environment where Cisco Agent Desktop is present and you want to avoid getting

duplicate RTP packets when a Cisco Desktop Supervisor is monitoring or recording

calls.

NOTE: You only need to complete the RTP Filters window if you are

configuring Quality Management for Desktop Recording. RTP filters

are not required for MediaSense Recording.

Figure 17. RTP Filters window

Table 22. RTP Filters fields

Field Description

RTP Filter Type The type of RTP filter in use. The following options are available.

• IP Port—If selected, the RTP Filter IP/Port field is limited to valid IP port

ranges (1 -65535).

• IP Address—If selected, the RTP Filter IP/Port field is limited to valid IP

addresses (IPv4).

NOTE: Wildcards and ranges are not allowed in this field.