Maintenance Manual

Site Configuration

Monitoring and Notification

Enabling or Disabling a Notification Trigger

PREREQUISITE

When enabling the QM3002 notification trigger:

• CDR must be correctly configured in the Unified CM Administration web

application. For Unified CM 8.x, see Serviceability > Tools. In these versions,

there is no CDR database. Instead, the CAR reports (CDR export) are used. Set

up CAR so that it updates its information as frequently as possible, at a

minimum, at less than 30-minute intervals. Create a CAR user and enter that

user in the Quality Management CDR Configuration dialog.

• Archiving must be enabled in Quality Management.

This task describes how to enable and disable a notification trigger.

TASK

• To enable a task notification trigger, choose a trigger from the

Available Problems section and click >. The trigger moves to the

Enabled Problems section.

• To enable all task notification triggers, click >>. All triggers move to the

Enabled Problems section.

• To disable a task notification trigger, choose a trigger from the Enabled

Problems section and click <. The trigger moves to the Available

Problems section.

• To disable all task notification triggers, click <<. All triggers move to the

Available problems section.

Configuring the QM3002 Notification Trigger

This task describes how to configure the QM3002 notification trigger.

TASK

1. Click Setup next to the QM3002 notification trigger in the Enabled Problems

section.

TEP RESULT: The Configuration dialog box appears.

2. Select the version of the Cisco Unified CM you are using from the drop-down list.

3. Choose Host Name or IP Address, and then enter the information for the Unified

CM.