Maintenance Manual

Site Configuration

Monitoring and Notification

Using Notification Triggers

Currently, only one notification trigger requires configuration: Problem ID QM3002.

This trigger compares data in the Unified CM’s CDR Report (for Unified CM versions 7.x,

8.x) with the Quality Management database. Specifically, it compares the call records

in the Unified CM with the call records in Quality Management. If there is a discrepancy,

notification is sent.

NOTE: The MANA CDR Report (QM3002 notification trigger) does not

support devices that are recorded by Cisco MediaSense. If your site is

a mixed-recording environment where Server Recording or Network

Recording and MediaSense Recording are used together, the CDR

Report will not be accurate since MediaSense devices result in false

positives.

By default, Problem ID QM3002 is disabled. The notification trigger does not have to

be configured unless you enable that problem ID in the list of notification triggers.

Table 21. Configuration dialog box fields

Field Description

Cluster

<number> <IP

address>

Displays the CDR connection information and ignored extensions

associated with the cluster. The number of cluster tabs that appear

depend on the number of clusters configured for this system. The fields

listed under the Cluster tab applies only to that cluster.

Unified CM

Version

Select the version of the Cisco Unified CM you are using.

Host Name/IP

Address

Choose host name or IP address, and then enter the information for the

Unified CM.

Username (Unified CM 8.x) The name of the user with rights to access the CAR

reports.

Password (Unified CM 8.x) The password of the user with rights to access the CAR

reports.

Ignored

Extensions

Displays the list of ignored extensions. Quality Management does not

send notifications about extensions that appear in this list. Select one of

the following options to modify the extensions that appear in this list.

• Add—Add a new extension to the list.

• Remove—Delete an extension from the list.

• Edit—Modify a selected extension in the list.

Properties The fields listed in the Properties section apply to all clusters.