Maintenance Manual

Site Configuration
Upload Settings
49
Upload Settings
Use Upload Settings window (Figure 12) to schedule uploading of peak and off-peak
recordings from the agent desktops to the Voice and Screen servers, in addition to
recording metadata to the Quality Management database. The Upload Controller uses
the settings configured in this window to define when, where, and how many uploads
can occur. DB Cleaner uses the settings configured in this window to define when to
run DB Cleaner.
Figure 13. Upload Settings window
NOTE: Recordings for deactivated agents cannot be uploaded when
an agent is deleted from the ACD. Ensure there are no recordings for
that agent still on the agent PC in either the Daily or Staging folders.
After Monitoring and Recording Services uploads all recordings for
that agent, you can safely delete the agent from the ACD.
In order for any changes you make (except Database Cleanup Time) to take effect, you
must restart the Upload Controller service.
Table 16. Upload Settings fields
Field Description
Peak Hours
Begin
The time, in 24-hour format, when peak hours in the contact center begin.
Must be between 00:00 and 23:59 in 1-minute increments. Default =
09:00.
Peak Hours
End
The time, in 24-hour format, when peak hours in the contact center end.
Must be between 00:00 and 23:59 in 1-minute increments. Default =
17:00.