Maintenance Manual

Site Configuration
Enterprise Settings
44
Inclusion List
Quality Management uses the Inclusion List window (Figure 11) to determine which
extensions to record and which extensions to ignore. Quality Management only records
extensions that appear in the Extensions to be Recorded list.
Figure 11. Inclusion List window
By default, the Extensions to be Recorded list displays an asterisk (*) with both
Inbound and Outbound check boxes selected, meaning that all incoming and outgoing
calls on all extensions in that Unified CM cluster will be recorded.
As soon as specific extensions are configured, recording is limited to those extensions
only. You can use the wildcards (that is, “?” and “*”) to configure ranges of extensions.
• The asterisk (*) in a string can represent any quantity of any character, as long
as the other characters in the string match.
• The question mark (?) in a string can be replaced by any character, but the
length of the string must be exactly as represented.