Maintenance Manual

Site Configuration
Enterprise Settings
43
Managing Active Directory Domains
This task describes how to add or delete an Active Directory domain from the
Enterprise Settings window.
TASK
• To add an Active Directory domain, click Add in the Active Directory
section. The Domain Information window appears. Complete the fields
and click OK.
• To delete an Active Directory domain, select the Active Directory
domain you want to delete from the list in the Active Directory section,
and then click Remove.
Locale
Use the Locale section to enable the language used in your contact center.
A site has only one locale. All agents, supervisors, evaluators, and managers must use
the same locale. You cannot assign one locale to a set of agents and another locale to
a different set of agents.
If you are running multiple products from the same Workforce Optimization interface,
Cisco uses the same locale for each product.
Enabling a Locale
The following task describes how to enable the locale for Quality Management.
TASK
• Select the desired language from the Locale drop-down list.
A
DDITIONAL INFORMATION: You can enable only one locale per Quality Management
system.