Maintenance Manual

Adding a Backup CTI Service 30
•Cisco MediaSense 32
Configuration Settings Used By Services 33
• MediaSense Subscription Service 34
Configuration Settings Used By Services 34
• Enterprise Settings 35
Configuration Settings Used By Services 36
Software Updates 36
Patches 36
Sharing Workforce Optimization with Multiple Products 37
Share Login Fields 37
Session Timeout Options 37
License 38
Licensing Rules 38
Importing a License File 39
Active Directory 40
Domain Information 40
Managing Active Directory Domains 43
Locale 43
Enabling a Locale 43
Inclusion List 44
Cisco MediaSense Recording Considerations 45
Adding an Exception to the Inclusion List 45
Excluding Extensions 46
• Upload Settings 47
Configuration Settings Used By Services 48
• Upload Settings 49
Configuration Settings Used By Services 50
• Monitoring and Notification 51
Configuration Settings Used By Services 53
Configuring the SNMP Settings 53
Using Email Addresses for Notification 54
Configuring the SMTP Settings for Email 55
Managing Notification Email Addresses 56
Using Notification Triggers 57
CDR Information Formats for the QM3002 Notification Trigger 58
Summary Only 58