Maintenance Manual

Site Configuration
Enterprise Settings
39
• The license determines what is recorded, not what is viewed, in Workforce
Optimization. For example, if Agents X and Y use AQM or AQMA license, they
can record their screens. If the supervisor for these agents only has a QM or
QMA license, the supervisor can still view the screen recordings made by these
agents.
• Because managers using a Cisco CR or CRA license only see the contact
recordings in Recordings application, a manager with agents using the
Advanced license should purchase at least a QM or QMA license if they want
to evaluate those recordings.
• Because supervisors using a Cisco CR or CRA license only see the contact
recordings in the Recordings application, a supervisor can only export audio
recordings when an administrator configures the supervisor for export in
Quality Management Administrator.
Importing a License File
This task describes how to import a Cisco CR license file.
TASK
1. Click the Import Software License link.
S
TEP RESULT: Your browser starts and displays the License Management webpage.
2. Click Browse and navigate to the folder where your updated Cisco CR license file is
stored, and select the file.
3. Click Upload.
S
TEP RESULT: The Licensing Server uploads the Cisco CR license file.
4. Close the browser window.
S
TEP RESULT: The results depend on the reason why you import a license.
– The Enterprise Settings window does not display the uploaded Cisco CR
license. Click Next on the Enterprise Settings window to validate the Cisco
CR license. A message appears indicating whether or not the license
successfully uploaded.