Maintenance Manual

Site Configuration
Enterprise Settings
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Warning dialog box 30 seconds before the application actually times out. If the user
does not respond to the Timeout Warning dialog box, the dialog box and the application
are closed and an alert is sent to the user stating that the application timed out and
was closed.
When you are playing a contact recording, the session remains in an active state.
Workforce Optimization does not time out when you are playing a contact recording.
License
This section displays the available licenses, and allows you to import licenses.
What appears in the License section after the initial installation depends on whether
the Synchronize Users with ACD check box is cleared or selected. If you select the
Synchronize Users with ACD check box, you are running Quality Management with
Unified CCX with mixed-mode licensing enabled. Quality Management obtains the
licenses from the Cluster View Daemon (CVD) in Unified CCX and then displays the
active license information in the License section. Your licenses can be updated through
Unified CCX Licensing.
NOTE: If a connection to the CVD cannot be made when initially
running Configuration Setup, Quality Management will continue to try
connecting to the CVD. You will not be able go to the next window until
Quality Management can successfully connect to the CVD.
NOTE: If you add new license types (for example, change from only the
QM license type to QM and AQM license types), you must ensure
Quality Management Administrator is configured to support the new
license types (for example, add a quality management workflow and
assign users to the AQM license).
Contact your sales representative to obtain a new license file.
Licensing Rules
The license type determines what Quality Management records.
When you log into Workforce Optimization, you have access to all Quality Management
applications allowed by the license and roles assigned to you.
The following rules apply to licensing.
• The license determines the Quality Management applications that the users
can access in Workforce Optimization.