Maintenance Manual

Site Configuration
Enterprise Settings
37
Sharing Workforce Optimization with Multiple Products
Workforce Optimization allows you to access both Quality Management and Workforce
Management (WFM) from a single login page. You can choose to access both products
with a single password for both products or separate passwords for each product when
you run the Configuration Setup tool.
Share Login Fields
If you choose to access both Quality Management and WFM from Workforce
Optimization, you can also choose to share common login fields for these products by
selecting the Share Login Fields with Other Products check box. If you select this option
for both Quality Management and WFM, users are prompted for a single set of common
login credentials.
If a user is not configured for multiple WFO products or the user wants to log into both
of the WFO products with different login credentials, the user can select the Separate
Product Logins check box in the Login window.
If you do not select the Share Login Fields with Other Products check box, users are
prompted for separate login credentials for each WFO product.
Cisco recommends using shared login fields with Quality Management and WFM when
the users use the same username and password for both products.
See the Application User Guide for more information on single-user login
authentication.
Session Timeout Options
You can configure Quality Management Administrator or Quality Management in
Workforce Optimization to do one of the following:
• Close all open popup windows and log off the user after a specified number of
minutes of inactivity (session time-out).
• Allow a user to remain logged in indefinitely (default setting).
To configure the session timeout period, enter the desired number of minutes of
inactivity before timeout occurs in the minutes field.
NOTE: When you change the Session Timeout value for Quality
Management Administrator, you must restart Quality Management
Administrator before the changes can take effect.
If a user accessed one or more Quality Management applications in the Cisco
Workforce Optimization, each Quality Management application displays a Timeout