Maintenance Manual

Site Configuration
Recording CTI Service
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Table 6. Recording CTI Service fields
Configuration Settings Used By Services
If you change the settings on the Recording CTI Service window, Table 7 shows when
your changes take effect.
Table 7. When services start using the changed configuration settings
Adding a Backup CTI Service
This task describes how to add a backup CTI service. The primary CTI service was
configured when you installed Quality Management.
TASK
1. From the Configuration Setup tool on the base machine or Quality Management
Administrator, choose Recording CTI Service.
Field Description
Cluster (Read-only) The IP address of the primary CTI Manager for this
Unified CM cluster to which the Recording CTI Service will
connect for call events.
Primary CTI Service Host
Name/IP Address
The hostname or IP address of the primary Recording CTI
service.
Backup CTI Service Host
Name/IP Address
The hostname or IP address of the backup Recording CTI
service.
Service Configuration Settings Applied
Recording CTI Service Restart the service.
Quality Management
Administrator (VoIP
Devices)
Reload the VoIP Device window.
Network Recording
service
Restart the service.
NOTE: If you add a backup Recording CTI Service from the
Configuration Setup utility while in Update Mode, you must restart
the Network Recording service.
Desktop Recording
service
Restart the service.