Maintenance Manual

Contents
Introduction 11
Getting Started 13
• Logging into Quality Management Administrator 13
• Changing the Administrator Password 14
• Synchronizing Databases 14
• Logging Out of Quality Management Administrator 15
•Automated Updates 15
Administrator Interface 17
• Moving Within the Navigation Tree 17
Mouse 17
Keyboard 17
•Sorting Tables 18
Sorting a Table by One Column 18
Sorting a Table by Multiple Columns 18
Site Configuration 19
• Modifying Site Configuration Information 19
• System Database 19
Configuration Settings Used By Services 21
• Cisco Unified CC Database 22
Configuration Settings Used By Services 24
• Cisco Unified CM 25
Configuration Settings Used By Services 28
Managing Unified CM Clusters 29
• Recording CTI Service 29
Configuration Settings Used By Services 30