Maintenance Manual

Site Configuration
Cisco Unified CM
27
Telephony
Signaling
Method
The telephony signaling method for Cisco Unified CM. The available
options are as follows:
• CTI—Choose this method if you are using Desktop Recording, Server
Recording, or Network Recording. This option enables the fields in the
Recording CTI Service window.
• MediaSense—Choose this method if you are using MediaSense
Recording. Cisco MediaSense provides recording, playback, live
streaming, and storage of media, including audio and video, to
improve customer care. This option enables the fields in the Cisco
MediaSense and MediaSense Subscription Service windows.
• Mixed—Choose this method if you are using MediaSense Recording
and Desktop Recording, Server Recording, or Network Recording. This
option enables fields in the Recording CTI Service, Cisco MediaSense,
and MediaSense Subscription Service windows.
If you change the option in this drop-down list, expect the following
behavior:
• If you switch from MediaSense to Mixed or CTI, you must install the
Recording CTI service and JTAPI. If you chose MediaSense and
installed the Recording CTI service, you must disable the Recording
CTI service. If the Recording CTI service is running with the
MediaSense method, error messages will appear in the CTI logs.
• If you switch from MediaSense or Mixed to CTI, you will lose the
configuration data in the Cisco MediaSense window.
If your site has multiple Unified CM clusters and a MediaSense cluster,
you must assign either the MediaSense or Mixed option to one of the
Unified CM clusters and the CTI option to the remaining Unified CM
clusters.
JTAPI
Username
The JTAPI username for CTI. This is the application user with which all
phone devices used for recording are associated. The Recording CTI
service logs into the Unified CM with this user. The username must be
between 1 and 32 alphanumeric characters. This field is enabled when
you choose CTI or Mixed from the Telephony Signaling Method drop-down
list.
JTAPI
Password
The JTAPI user’s password for CTI. This must be between 1 and 32
alphanumeric characters. This field is enabled when you choose CTI or
Mixed from the Telephony Signaling Method drop-down list.
Publisher and
Subscribers
Host Name/IP
Address
The host name or IP address of the publisher and subscriber (if any)
Unified CMs. You can enter 1 publisher Unified CM, and up to 8 subscriber
Unified CMs.
NOTE: When using hostnames, verify the server can resolve the name of
the publisher and subscribers. If the hostname cannot be resolved, the
Recording CTI service cannot log in.
Field Description