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Maintenance Manual

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Site Configuration
Cisco Unified CM
26
the highest load. Using another server as the primary CTI Manager
helps avoid decreasing Unified CM performance.
You must enter each Unified CM in the cluster in Configuration Setup so that the
Desktop Recording service can find the location of the Recording CTI service. Quality
Management stores an association between the Recording CTI service and the Unified
CMs in the cluster. If a Unified CM is not in the list, the Desktop Recording service will
not know where to register for events.
NOTE: Adding a new cluster here does not actually add a Unified CM
cluster. It creates the association between the Recording CTI service
and the Unified CMs in the cluster.
Field Description
SOAP AXL
Access
Username
The AXL (Administrative XML Layer) authentication username for this
cluster. This username is created when you configure Unified CM.
SOAP AXL
Access
Password
The AXL authentication password. This password is created when you
configure Unified CM.