Maintenance Manual

Site Configuration

Cisco Unified CM

Use the Cisco Unified CM window (Figure 5) to configure the connection information for

the Cisco Unified Communications Manager (Unified CM) cluster in your system. The

Cisco Unified CM window also allows you to configure the Simple Object Access

Protocol (SOAP) Administrative XML Layer (AXL) user and Unified CM Java Telephony

Application Programming Interface (JTAPI) user used by the Computer Telephony

Integration (CTI) service to log in to the Unified CM.

Figure 5. Cisco Unified CM window

A Unified CM cluster has one or more CTI Managers. The CTI Manager is a service that

runs on the Unified CM and handles JTAPI events for every Unified CM in the cluster.

You can specify a primary and backup CTI Manager.

NOTE: A Unified CM cluster requires at least one CTI Manager.

You can choose any Unified CM to be your primary and backup CTI Manager. If you have

Unified CM subscribers, select one of these as your primary CTI manager.

NOTE: You can configure any machine as the primary CTI Manager, but

it is a good idea to avoid using the publisher, because it already has