Maintenance Manual

Site Configuration
Cisco Unified CC Database
24
Configuration Settings Used By Services
If you change the settings on the Cisco Unified CC Database window, Table 4 shows
when your changes take effect.
Table 4. When services start using the changed configuration settings
Service Configuration Settings Applied
Sync Service No restart required. The next sync period applies the configuration
settings.
Sync applies any changes without restarting the Sync service. Best
practice recommends updating the settings in the Cisco Unified
CC Database in the following order:
1. Stop the Sync service and the Upload Controller service.
2. Back up the SQMDB catalog.
3. Change the configuration settings on the Cisco Unified CC
Database window.
4. Start the Sync service.
5. Verify the data by looking for mass deactivations.
6. Restart the Upload Controller service. Restarting the Upload
Controller services adds new calls to the database.