Maintenance Manual

Site Configuration

Cisco Unified CC Database

Use the Cisco Unified CC Database window (Figure 4) to configure connection

information for the Cisco Unified Contact Center Express (Unified CCX) database.

Quality Management uses this information to sync agents and teams from Cisco

Unified CCX.

NOTE: You can only change the information in the Cisco Unified CC

Database window from the Configuration Setup (PostInstall.exe) or

Quality Management Administrator on the Base server. The Cisco

Unified CC Database window in Quality Management Administrator on

a client desktop is read-only. See “Configuration Setup” in the

Installation Guide for more information on the Configuration Setup

tool.

Figure 4. Cisco Unified CC Database window