Maintenance Manual

177
Index
A
Active Directory 40, 86
administrator 84
administrator password 14
agent 84
archive recordings
allow access 149, 160
archive user 85
Automated Update feature 36
automated updates 15
C
CDR information formats 58
Cisco Unified CC database 22, 32
Cisco Unified CCX database 22, 32
Cisco Unified CM 25
Compliance Recording
about 11
create contact 117
CTI Manager 25
CTI service 29
D
databases
synchronizing 14
E
email addresses 54
enterprise settings 35
evaluation forms 129
Details tab 138
Settings tab 141
status 140
templates 136
evaluator 86
G
group administration 106
I
inclusion list 44
installation status 66
K
knowledge worker 84
KPI
identifying 132
L
license 38
importing 39
licensing rules 38
licensing users 102
log in 13
M
manager 85
mark for quality 117
metadata
about 110
monitoring and notification 51
monitoring and notification (Mana) 51
multiple classifiers 114